Legal policy

Contact Information

Email: support@toydora.com
You can also reach us through the contact form on our website.

Contact Information

Company name: Toy Dora (Part of WOUT LLP)
Address: 59 Cours Maréchal Joffre, 69150 Décines-Charpieu, Rhône, France

Registration Number: OC452365

Email: support@toydora.com
Phone: +33423500031
Contact: https://toydora.com/pages/contact

Customer Service Hours (GMT+1/CET)):
Monday – Friday: 09:00 – 17:00
Saturday – Sunday: 10:00 – 15:00

We aim to respond to your email within 24 hours.

Dispute Resolution

For consumers in the European Union, disputes can be submitted through the European Online Dispute Resolution (ODR) platform, available at:
https://ec.europa.eu/consumers/odr

We are not obliged, nor willing, to participate in dispute resolution proceedings before a consumer arbitration board.
However, we always aim to resolve any issues directly and fairly with our customers.

If you have any questions or complaints about your order, please contact us — we will do our best to find a quick and fair solution.

Our contact details can be found in the Company Details section above.