Shipping policy

Toy Dora

https://toydora.com/

France

Address: 59 Cours Maréchal Joffre, 69150 Décines-Charpieu, France
Email: support@toydora.com
Phone: +33423500031
Contact: https://toydora.com/pages/contact

Shipping Policy of Toy Dora

At Toy Dora, we are committed to giving our customers in France a smooth and transparent shopping experience – including clear and reliable shipping conditions.

We offer free shipping on all orders within France.

Shipping Regions

This shipping policy applies to orders shipped to France .

Delivery Times

Below you can find the estimated delivery times for all orders within France:

Order deadline: 17:00 (CET). Orders placed after this time are processed the next business day, which may add one extra day to the total delivery time.
Processing time: 1–2 business days (Monday to Friday). Once your order has been processed, it will be shipped with one of our trusted delivery partners.
Shipping time: 4–6 business days (Monday to Friday).
Estimated total delivery time: 5–8 business days.

Shipping Partners

We work with the following reliable carriers in France:

La Poste
DPD
DHL

Shipping Costs

Free shipping: All orders in France qualify for free shipping – no minimum order required.

Delivery Issues

If there are any problems with your delivery – such as delays, missing parcels or damaged goods – please contact our support team right away.
We’ll make sure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you’ll receive an email with a tracking number.
You can follow your parcel’s progress using the link in your email or on our Track Your Order page.

Questions?

Visit our FAQ page or contact our customer service team

Contact Information

Company name: Toy Dora (Part of WOUT LLP)
Address: 59 Cours Maréchal Joffre, 69150 Décines-Charpieu, Rhône, France

Registration Number: OC452365

Email: support@toydora.com
Phone: +33423500031
Contact: https://toydora.com/pages/contact

Customer Service Hours (GMT+1/CET)):
Monday – Friday: 09:00 – 17:00
Saturday – Sunday: 10:00 – 15:00

We aim to respond to your email within 24 hours.