Politique d’expédition

SHIPPING POLICY – Toy Dora

Effective Date: 06-06-2025

At Toy Dora, we are committed to providing a reliable, transparent, and hassle-free shipping experience for all our customers in France. Below are the details of our shipping and delivery process.

1. Shipping Area

  • Shipping region: We currently ship exclusively within the France.

  • Expansion: We are exploring options to expand our shipping coverage in the future.

2. Shipping Costs

  • Domestic shipping: Free shipping on all orders within France.

  • Transparency: No hidden fees — total costs are shown clearly at checkout.

3. Order Processing Time

  • Processing time: 1–2 business days (Monday–Friday)

  • Cut-off time: Orders placed before 5:00 PM (GMT) are processed the same business day.

  • Weekend orders: Orders placed on weekends or public holidays are processed the next business day.

4. Delivery Time

  • Estimated delivery: 4–6 business days from dispatch

  • Shipping days: Monday through Friday

  • Total delivery time: 5–8 business days (including processing)

Note: Delivery times are estimates and may vary due to factors like weather or carrier delays.

5. Shipping Process

  • Courier partners: DHL and DPD

  • Insured packages: All shipments are fully insured. If your item is lost or damaged in transit, contact us immediately.

Summary:
All orders are processed within 1–2 business days (Mon–Fri).  
Standard delivery takes 4–6 business days within France via DHL and DPD
Tracking numbers are emailed after shipping.

6. Track & Trace

  • Shipping confirmation: Sent via email after dispatch, includes tracking number and carrier details

  • Tracking: You can track your shipment on our Track Your Order page

  • Support: Email us at support@toydora.com or visit our Contact Page if you need help

7. Missing Items

  • Reporting window: Contact us within 7 days of delivery for missing items

  • Resolution: We’ll investigate and offer a replacement or a full refund

8. Return Policy Summary

  • Return period: 30 days from delivery

  • Item condition: Must be unused, undamaged, and in original packaging

  • Exclusions: Personalised or hygiene-sensitive items (e.g., socks, underwear), unless sealed and unused

  • Return shipping: Customer is responsible for return shipping costs

  • Refunds: Issued within 10 business days after item is received and inspected

See our full Return & Refund Policy for complete details

9. Restocking Fees

  • We do not charge any restocking or handling fees.

10. Return Shipping Costs

  • Return costs are covered by the customer, including for:
    – Defective or damaged items
    – Incorrect or missing items
    – Change-of-mind or voluntary returns

Contact Information

Company name: Toy Dora
Address: 59 Cours Maréchal Joffre
Postal code: 69150
Location: Décines-Charpieu
Province/department: Rhone
Country: France

Email: support@toydora.com
Phone: +33423500031

Customer Service Hours:
Monday – Friday: 08:00 – 18:00
Saturday – Sunday: 09:00 – 16:00

We strive to respond within 24–48 hours.