Terms of service

Overview

This website is operated by Toy Dora. Throughout the site, the terms “we”, “us” and “our” refer to Toy Dora.
Toy Dora offers this website, including all information, tools, and services available from this site, to you — the user — on the condition that you accept all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms”), including any additional terms and policies referenced herein and/or available by hyperlink.
These Terms apply to all users of the site, including but not limited to browsers, suppliers, customers, merchants, and content contributors.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to these Terms.
If you do not agree with all the terms and conditions of this agreement, you may not access the website or use any services.

Any new features or tools added to the current store are also subject to these Terms.
You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates or changes to our website. It is your responsibility to check this page periodically for changes.
Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the legal age of majority in France, or that you are of legal age and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in France (including, but not limited to, copyright laws).
You must not transmit any worms, viruses, or destructive code. A violation of any of these Terms will result in immediate termination of your Services.

2. General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve:

  • transmissions over various networks, and

  • changes to conform to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, without our express written permission.

3. Accuracy, Completeness, and Timeliness of Information

We are not responsible if the information made available on this site is not accurate, complete, or current.
All materials on this site are provided for general information purposes only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, or more complete sources of information.
Any reliance on the material on this site is at your own risk.

This site may contain historical information, which is not necessarily current and is provided for reference only.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information.
You agree that it is your responsibility to monitor changes to our site.

4. Modifications to the Service and Prices

Prices for our products are subject to change without prior notice.
We reserve the right to modify or discontinue the Service (or any part or content thereof) without prior notice.
We are not liable to you or to any third party for any modification, price change, suspension, or discontinuation of the Service.

5. Products or Services

Certain products or services may be available exclusively online through the website.
These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products.
However, we cannot guarantee that your device’s display of any color will be accurate.

We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction, including France.
We may exercise this right on a case-by-case basis.

All descriptions of products or product pricing are subject to change at any time without notice.
We also reserve the right to discontinue any product at any time.
Any offer for any product or service made on this site is void where prohibited.

We do not guarantee that the quality of any products, services, or information purchased will meet your expectations.

6. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us.
We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you via the email or phone number provided at the time the order was placed.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

For more details, please review our Return Policy.

7. Optional Tools

We may provide you with access to third-party tools which we neither monitor nor control.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties or endorsements.
We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the site is entirely at your own risk and discretion.

8. Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to websites not affiliated with us.
We are not responsible for examining or evaluating the content or accuracy and we do not warrant or assume any liability for third-party materials or websites.

Please review carefully the policies and practices of third parties before engaging in any transaction.

9. User Comments and Feedback

If, at our request, you send certain submissions (for example contest entries), or without a request from us you send creative ideas, suggestions, or proposals, you agree that we may edit, copy, publish, or distribute them in any medium, at any time, without restriction or compensation.

10. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

11. Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability.
We reserve the right to correct any errors or omissions and to change or update information at any time without prior notice (including after you have placed your order).

12. Prohibited Uses

In addition to other prohibitions set forth in the Terms, you are prohibited from using the site or its content:

  • for any unlawful purpose;

  • to violate any French or EU regulations;

  • to infringe upon intellectual property rights;

  • to harass, abuse, or discriminate;

  • to submit false or misleading information; or

  • to upload viruses or malicious code.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

13. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.
You agree that your use of, or inability to use, the Service is at your sole risk.
In no case shall Toy Dora, our employees, affiliates, or service providers be liable for any loss or damage arising from your use of our website or products.

14. Indemnification

You agree to indemnify, defend, and hold harmless Toy Dora and our affiliates, partners, officers, agents, contractors, licensors, and employees from any claim or demand made by any third party due to your breach of these Terms or your violation of any law.

15. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms.

16. Termination

These Terms are effective unless and until terminated by either you or us.
You may terminate these Terms at any time by notifying us that you no longer wish to use our Services.
If we determine that you have failed to comply with any term, we may terminate this agreement at any time without notice.

17. Entire Agreement

These Terms and any policies posted by us on this site constitute the entire agreement between you and Toy Dora and govern your use of the Service, superseding any prior agreements.

18. Governing Law

These Terms and any separate agreements by which we provide you Services shall be governed by and construed in accordance with the laws of France.

19. Changes to Terms

You can review the most current version of the Terms at any time on this page.
We reserve the right to update or change any part of these Terms by posting updates on our website.
Your continued use of the website after any changes means you accept those updates.

Contact Information

Company name: Toy Dora (Part of WOUT LLP)
Address: 59 Cours Maréchal Joffre, 69150 Décines-Charpieu, Rhône, France

Registration Number: OC452365

Email: support@toydora.com
Phone: +33423500031
Contact: https://toydora.com/pages/contact

Customer Service Hours (GMT+1/CET)):
Monday – Friday: 09:00 – 17:00
Saturday – Sunday: 10:00 – 15:00

We aim to respond to your email within 24 hours.