FAQ

Toy Dora – Frequently Asked Questions (FAQ)

Welcome to the Toy Dora FAQ page. Below you'll find answers to the most frequently asked questions. Still need help? Feel free to contact us. 

How long does it take to receive my order?
Estimated delivery time is 4–6 business days. Orders are shipped Monday through Friday.
Please allow 5–8 business days total, as delays may occur due to weather or carrier-related issues.

Do you offer free shipping?
Yes, we offer free standard shipping on all orders within France.
For full details, please refer to our Shipping Policy. 

Where is Toy Dora located?
Toy Dora is based in France. We currently ship exclusively within France.

What payment methods do you accept?
We accept the following payment methods:

  • American Express (Amex)

  • Apple Pay

  • Google Pay

  • Mastercard

  • Shop Pay

  • Visa

What if I receive a defective product?
If your item arrives defective, we will replace it at no extra cost.
Please contact us within 30 days of delivery. See our Return Policy for full instructions.

Can I cancel my order after it’s been placed?
Orders can be cancelled within 24 hours of purchase.
After this period, processing may begin and cancellation may not be possible.

What is your return policy?
You can return items within 30 days of delivery.
Please see our Return Policy for full details.

When will I receive my refund after returning a product?
Refunds are processed within 3–5 business days after we receive and inspect your return.
Depending on your bank or payment provider, it may take up to 10 business days to appear on your account.

Do you offer warranties on your products?
Yes, all purchases are covered by a 30-day warranty. This covers manufacturing defects only. See our Return Policy for details.

How can I contact customer service?
You can reach us via our Contact Page or email support@toydora.com. 

Do you ship internationally?
No, we currently ship exclusively within France.

Do you have a physical store?
No, Toy Dora is an online-only store.

Can I place a large order for my business or organization?
Yes, bulk orders are welcome. Please contact us to discuss options.

What is the process for exchanging a product?
We do not offer direct exchanges. If you'd like a different item, please return the original product for a refund and place a new order.

How can I track my order?
Once your order has shipped, you will receive an email with a tracking number.
You can use that to track your parcel on our Track Your Order page

Contact Information

Company name: Toy Dora (Part of WOUT LLP)
Address: 59 Cours Maréchal Joffre, 69150 Décines-Charpieu, Rhône, France

Registration Number: OC452365

Email: support@toydora.com
Phone: +33423500031
Contact: https://toydora.com/pages/contact

Customer Service Hours (GMT+1/CET)):
Monday – Friday: 09:00 – 17:00
Saturday – Sunday: 10:00 – 15:00

We aim to respond to your email within 24 hours.