Privacy policy

Last updated: 10 January 2026

This Privacy Policy describes how Toydoras (the “Website”, “we”, “us” or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase from Toydoras (together, the “Services”), or otherwise interact with us.

For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose personal information we process.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will publish the revised Privacy Policy on the website, update the “Last updated” date, and take any other actions required by law.

How We Collect and Use Your Personal Information
To provide our Services, we collect personal information about you from various sources, as described below. The type of data we collect and use depends on how you interact with us.

In addition to the specific uses described further below, we also use the data we collect about you to communicate with you, provide and improve our Services, comply with legal obligations, enforce applicable terms, and protect our rights as well as the rights of our users or others.

What Personal Information We Collect
The type of personal information we collect depends on how you interact with our website and use our Services. “Personal information” means any information that identifies, relates to, describes, or could reasonably be associated with you.

Information You Provide Directly:
Personal data you provide to us through the Services may include:

• Contact details, including your name, address, phone number, and email address.
• Order information, such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, such as username, password, security questions, and other credentials.
• Customer service communications, including the content of messages you send to us via contact form or email.

Some features of our Services may require you to provide specific personal information. You may choose not to provide it, but this could limit your access to certain features.

Website Usage Information:
We automatically collect certain information about your interaction with the Services (“Usage Data”), such as through cookies, pixels, or similar technologies. This may include:

• Access and usage behaviour on the website
• Device information
• Browser data
• Network connection and IP address
• Technical interactions with our Services

Information from Third Parties:
We may also receive personal data from third parties, in particular:

• Service providers that support our website and services (e.g. Shopify)
• Payment processors that manage your payment information (e.g. banking details, credit card data, billing address)
• Marketing and tracking providers when you visit our website, open emails, or respond to advertisements

We treat all third-party data according to this Privacy Policy. See also: Third-party websites and external links below.

How We Use Your Personal Information
To Provide Products and Services:
We use your information to fulfil our contract with you, including processing payments, managing orders and returns, account administration, shipping, notifications, and customer support. Shopify may also link your account data to improve your shopping experience.

For Marketing and Advertising:
We use your information to send you promotional content via email, SMS, or post, where permitted by law or with your consent. Your usage behaviour may also be analysed to tailor offers.

(If you are located in the EEA, this is based on our legitimate interest under Art. 6 (1) f GDPR.)

For Security and Fraud Prevention:
We analyse your information to detect and prevent fraud, misuse, or security risks. If you register an account, you are responsible for keeping your login credentials safe. Any suspicious activity should be reported immediately.

To Communicate and Improve Our Services:
Your information helps us respond to your enquiries, improve our services, and maintain customer relationships. This also falls under our legitimate interest under Art. 6 (1) f GDPR.

Cookies
Like many websites, we use cookies. For detailed information about the cookies used by Shopify, please visit:
https://www.shopify.com/legal/cookies

We use cookies to operate and enhance our website and services (including storing your preferences and activity), analyse usage, and better understand user behaviour. We rely on our legitimate interest under Art. 6 (1) f GDPR to optimise usage.

Third parties may also use cookies to personalise products, services, and advertising on our website and others.

Disabling Cookies Notice:
Most browsers automatically accept cookies. You can configure your browser to delete or block cookies. Please note that this may limit the website’s functionality and user experience. Blocking cookies also does not necessarily prevent data from being shared with advertising partners.

Sharing of Personal Information
We may share personal data with third parties under certain circumstances – strictly in accordance with this Privacy Policy and only when there is a legal basis to do so.

These circumstances include:

• Service providers working on our behalf (e.g. IT operations, payment processing, analytics, customer support, warehousing, and shipping)
• Marketing and business partners to offer you services or display advertising. These parties use your data in accordance with their own privacy policies.
• With your consent, e.g. for product deliveries, social media integrations, or third-party login services
• Within our corporate group, as part of our legitimate interest in operating a successful business
• In the event of business transactions, such as mergers or insolvency, or to fulfil legal obligations, enforce our terms of use, or protect our rights and services

Categories of Data and Recipients:

 

Third-Party Websites and External Links
Our website may contain links to websites or platforms operated by third parties. If you follow these links, you will leave our website. Please review the privacy and security policies of these external sites independently – we do not accept any responsibility for their content, accuracy, or privacy practices.

Any information you share publicly – for example, via social media or comment sections – is visible to other users. Linking to such sites does not imply endorsement or partnership by us.

Children’s Data
Our Services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 16. If you are a parent or guardian and become aware that your child has provided us with personal data, please contact us – we will promptly delete the information.

As of the date above, we are not aware of having “sold” or “shared” personal data of individuals under 16, as defined by applicable laws.

Data Security and Retention
Please be aware that no security measure is entirely foolproof. Emails or forms may be unsecure during transmission – do not submit sensitive information through unsecured channels.

How long we retain your personal information depends on several factors, including:

• Whether you maintain an active account with us
• Whether we are legally obligated to retain certain data
• Whether the data is required for inquiries, warranty, or legal defence purposes

Your Rights
Depending on your country of residence, you may have the following privacy rights (which may not apply in all cases or without limitations):

• Right to access: You may request to know what personal information we hold about you.
• Right to deletion: You may request that we delete your personal data.
• Right to correction: You can request correction of inaccurate or incomplete information.
• Right to data portability: Upon request, we can provide your data in a commonly used format or transfer it to another party.
• Right to restrict processing: You may request that we temporarily stop processing certain data.
• Right to withdraw consent: If processing is based on consent, you may withdraw your consent at any time.
• Right to object: You can object to data processing that is based on our legitimate interest.
• Right to lodge a complaint: You have the right to complain to a supervisory authority.

Communication Preferences
You can unsubscribe from marketing emails at any time by clicking the link in the email. Transactional emails are not affected by this choice.

How to Exercise Your Rights
You can contact us at any time using the contact details below. To verify your identity, we may request additional information (such as your email address or customer account). In some cases, you may appoint an authorised representative to act on your behalf.

Complaints
If you have concerns about how we handle your personal information, please contact us first using the contact details provided below.

If you are not satisfied with our response, you may have the right – depending on your place of residence – to lodge a complaint with your local data protection authority or appeal our decision.

For users in the EEA, a list of supervisory authorities is available here.

International Data Transfers
Please note that we may transfer, store, and process your personal information in countries outside your country of residence. Your data may be handled by staff, service providers, and partners who support us in operating our Services.

We ensure that all relevant data protection laws and security measures are followed in connection with such transfers.

Contact Information

Company name: Toydoras, operated by WOUT LLP
Registration number: OC452365
Address: 21 Leinster Rd, Dublin, D06 C566, Ireland.

E-mail: help@toydoras.com
Phone: +442080982379

Customer Service Hours (GMT+0/IST)
Monday – Friday: 09:00 – 17:00
Saturday – Sunday: 10:00 – 15:00

We aim to respond to your email within 24 hours.