Frequently Asked Questions (FAQ)

Last updated: 10 January 2026

1. How long will it take to receive my order?
Handling: 1–2 business days
Delivery: 2–5 business days
Total: 3–7 business days
See our Shipping Policy for full info.

2. Do you offer free shipping? Yes! Free standard shipping within Ireland on all orders.

3. What payment methods do you accept? Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay

4. What if I receive a defective or wrong item? Contact us within 10 days. We’ll provide a free return label and offer a full refund or replacement. See our Return Policy.

5. Can I cancel my order? Yes — if it hasn’t shipped yet. Contact us quickly to cancel. If it has shipped, you can still return it.

6. What is your return policy? Returns accepted within 30 days if unused and in original packaging.

• Defective items: free return label

• Change of mind: you cover return postage
  Read our Return Policy for full terms.

7. When will I get my refund? Within 10 business days of return approval.

8. Do you offer warranty? Yes — 30-day warranty for manufacturing defects. Covered under our Return Policy.

9. How can I contact customer service?

E-mail: help@toydoras.com
Phone: +442080982379

Visit our Contact page for more.

10. Do you ship outside Ireland? Not at this time.

11. Do you have a physical store? No — we are online-only.

12. Can I order in bulk? Yes — contact us to discuss B2B orders.

13. Can I exchange a product? No direct exchanges. Return the original and place a new order.

14. How do I track my order? You’ll receive an email with a tracking link after shipment. You can also visit our Track Order page.

Contact Information

Company name: Toydoras, operated by WOUT LLP
Registration number: OC452365
Address: 21 Leinster Rd, Dublin, D06 C566, Ireland.

E-mail: help@toydoras.com
Phone: +442080982379

Customer Service Hours (GMT+0/IST)
Monday – Friday: 09:00 – 17:00
Saturday – Sunday: 10:00 – 15:00

We aim to respond to your email within 24 hours.