Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ) – Toydoras

We’ve compiled answers to the most common questions to make your shopping experience as smooth as possible. Still need help? Contact us — we’re always happy to assist.

1. How long will it take to receive my order?

  • Handling time: 1–2 business days

  • Transit time: 2–5 business days

  • Estimated delivery time: 3–7 business days

See our Shipping Policy for full details.

2. Do you offer free shipping?
Yes! We offer free standard shipping on all orders within Ireland. 
See our Shipping Policy for full details.

3. Where is Toy Doras located?
Toydoras is an Ireland-based online store located in Dublin.

4. What payment methods do you accept?

We currently accept the following payment methods:

  • American Express

  • Apple Pay

  • Google Pay

  • Mastercard

  • Shop Pay

  • Visa

5. What if I receive a defective product?
If your product arrives damaged or defective, please contact us within 30 days.
We’ll cover return shipping and offer a replacement or full refund.
See our Return Policy for more details.

6. Can I cancel my order after placing it?
Yes — you can cancel within 24 hours of placing your order if it hasn’t shipped yet.
Contact our support team as soon as possible to request cancellation.

7. What is your return policy?
You may return unused, undamaged items within 30 days of delivery.

  • Defective items: Return shipping is free

  • Change-of-mind returns: Customers cover return postage

Read the full Return & Refund Policy for details.

8. When will I receive my refund?
Refunds are issued within 10 business days of receiving and inspecting your return.
Timing may vary depending on your bank or payment provider.

9. Do your products come with a warranty?
Yes, all purchases are backed by a 30-day warranty covering manufacturing defects.
Full warranty terms are included in our Return Policy.

10. How can I contact customer service?
We’re here to help:

E-mail: help@toydoras.com
Phone: +353876543291

Visit our Contact Page for more options.

11. Do you ship internationally?
Not at this time. We currently only ship to Ireland. 

12. Do you have a physical store?
No — Toydoras is an online-only store.
This allows us to offer competitive pricing and faster service.

13. Can I place a bulk order for my business?
Absolutely! Contact our support team to discuss your bulk or B2B order needs.

14. Can I exchange a product?
We do not offer direct exchanges.
To get a different item, simply return the original and place a new order.

15. How can I track my order?
After your order ships, you’ll receive an email with tracking details.
You can also visit our Track Your Order page at any time.

Contact Information

Company Name: Toydoras (Part of WOUT LLP)
Address: 21 Leinster Rd, Dublin, D06 C566, Ireland (Virtual Address)
Registration Number: OC452365

E-mail: help@toydoras.com
Phone: +353876543291

Customer Service Hours (GMT+0/IST)
Monday – Friday: 09:00 – 17:00
Saturday – Sunday: 10:00 – 15:00

We aim to respond to all emails within 24–48 hours.