FAQ

Toy Dora – Frequently Asked Questions (FAQ)

Welcome to the Toy Dora FAQ page. Below you'll find answers to the most frequently asked questions. Still need help? Feel free to contact us.

  1. How long does it take to receive my order?
    Estimated delivery time is 4–6 business days. Orders are shipped Monday through Friday.
    Please allow 5–8 business days in total, as delays may occur due to weather or carrier-related issues.

  2. Do you offer free shipping?
    Yes, we offer free standard shipping on all orders within France.
    For full details, please refer to our Shipping Policy.

  3. Where is Toy Dora located?
    Toy Dora is a France-based brand. We currently ship exclusively within France.

  4. What payment methods do you accept?
    We currently accept: 

    • Visa

    • Mastercard

    • American Express (Amex)

    • Apple Pay

    • Google Pay

  5. What if I receive a defective product?
    If your item arrives defective, we will replace it at no extra cost.
    Please contact us and return the item within 30 days. See our Return Policy for full instructions.

  6. Can I cancel my order after it’s been placed?
    Yes, cancellations are possible within 24 hours of placing your order.
    Please contact our team as soon as possible to request a cancellation.

  7. What is your return policy?
    You can return items within 30 days of receipt.
    Please refer to our Return Policy page for complete instructions.

  8. When will I receive my refund after returning a product?
    Once we receive and inspect your return, your refund will be processed.
    It typically appears on your original payment method within 10 business days, depending on your bank or payment provider.

  9. Do you offer warranties on your products?
    Yes, we offer a 30-day warranty on all purchases.
    For terms and conditions, see our Return Policy.

  10. How can I contact customer service?
    You can reach us via our Contact Page or email us at toydora@outlook.com.

  11. Do you ship internationally?
    No, we currently only ship within France.

  12. Do you have a physical store?
    No, Toy Dora operates as an online-only store.

  13. Can I place a large order for my business or organization?
    Yes, bulk orders are possible. Please contact us to discuss available options.

  14. What is the process for exchanging a product?
    We do not offer direct exchanges. If you would like a different item, please return the original product and place a new order. See our Return Policy for more information.

  15. How can I track my order?
    You can track your order through the Track Your Order page on our website.

Contact Information

Company name: Toy Dora
Address: 59 Cours Maréchal Joffre
Postal code: 69150
Location: Décines-Charpieu
Province/department: Rhone
Country: France

Email: support@toydora.com
Phone: +33423500031

Customer Service Hours:
Monday – Friday: 08:00 – 18:00
Saturday – Sunday: 09:00 – 16:00

We strive to respond within 24–48 hours.