Payment options

Payment Options – Toy Dora

Thank you for shopping with Toy Dora! We want to make your checkout process as smooth and secure as possible. Below you’ll find everything you need to know about how payments are handled on our website.

Who We Are

Toy Dora is an online store based in the France, offering a carefully curated selection of toys, educational products, and children’s clothing. We’re committed to providing a safe and trusted shopping experience for every family.

Accepted Payment Methods

We currently accept the following payment options at checkout:

  • Visa

  • Mastercard

  • American Express (Amex)

  • Apple Pay

  • Google Pay

All payments are processed securely using encrypted technology to protect your personal and financial information.

Billing Information

To make sure your order is processed without delays, please double-check that all billing details are accurate and up to date — including your name, billing address, and email address. This helps us confirm your payment and reach you if anything needs clarification.

Order Confirmation & Invoicing

  • Order Confirmation: Once your order is placed, you’ll receive an email with a summary of your items, selected delivery method, and full invoice details. This email serves as your proof of purchase.

  • Printed Invoice: A physical invoice will also be included inside your package when it ships, listing all item prices, discounts (if any), and delivery charges.

Payment Processing

When you complete your purchase:

  • You’re authorizing Toy Dora to charge the total order amount to your chosen payment method.

  • All transactions are subject to standard fraud screening and authorization processes to ensure everyone’s safety.

  • If a payment doesn’t go through for any reason, we’ll notify you right away so you can choose an alternative method and still receive your order on time.

Disputes & Chargebacks

If something doesn’t go as expected, we’re here to help:

  • Contact Us First: Please reach out to our team at support@toydora.com — we’ll do everything we can to resolve the issue quickly and fairly.

  • Chargebacks: If a chargeback is filed without contacting us first, and the dispute is found to be invalid, we may request reimbursement for the original transaction amount and any additional bank fees incurred.

If you have any other questions about payment, feel free to get in touch. We’re always happy to assist and make sure your experience with Toy Dora is smooth from start to finish.

— The Toy Dora Team

Contact Information

Company name: Toy Dora
Address: 59 Cours Maréchal Joffre
Postal code: 69150
Location: Décines-Charpieu
Province/department: Rhone
Country: France

Email: support@toydora.com
Phone: +33423500031

Customer Service Hours:
Monday – Friday: 08:00 – 18:00
Saturday – Sunday: 09:00 – 16:00

We strive to respond within 24–48 hours.