Toy Dora operates this store and website, including all related information, content, features, tools, products, and services (the “Services”).
Toy Dora complies with applicable data protection laws in bot the European Union, including the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR).
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.
If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy prevails with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of our Services, you acknowledge that you have read and understood how we collect, use, and share your information as described in this Privacy Policy.
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you.
Personal information does not include data that has been anonymized or de-identified.
We may collect or process the following categories of personal information depending on how you interact with our website:
Contact details such as your name, address, phone number, and email address.
Financial information such as payment card details, billing information, and transaction data.
Account information such as username, password, and preferences.
Transaction information such as items viewed, added to cart, purchased, returned, or exchanged.
Communications such as customer support messages or inquiries.
Device and usage information such as IP address, browser type, operating system, and browsing activity.
We collect information from the following sources:
Directly from you, when you create an account, make a purchase, or contact us.
Automatically, when you use our website (via cookies, analytics, and similar technologies).
From our service providers, such as payment processors, shipping companies, or marketing partners.
From third-party partners, such as advertising platforms or social networks, as permitted by law.
We may use your personal information for the following purposes:
To provide and improve our Services — processing orders, payments, shipping, returns, and customer support.
To personalize your experience — remembering preferences and recommending products.
For marketing and advertising — sending promotional offers (with your consent) and showing relevant ads.
For security and fraud prevention — verifying identity, detecting abuse, and securing payments.
To comply with legal obligations — tax, accounting, and consumer protection laws.
To communicate with you — about your orders, account, or inquiries.
We may share your personal information with:
Shopify, our e-commerce platform provider.
Service providers (e.g., logistics, customer support, analytics, payment processors).
Business partners (e.g., advertising or marketing collaborations).
Authorities or regulators if required by law.
Affiliates within our company group, where applicable.
Third parties involved in business transactions such as mergers or acquisitions.
All third parties are bound by confidentiality and may only process data as necessary to provide their services.
Our store is hosted on Shopify, which provides us with the online e-commerce platform that allows us to sell our products and services to you.
Shopify collects and processes personal information about your interactions with our store to help operate and improve their platform.
You can learn more about Shopify’s privacy practices here:
👉 https://www.shopify.com/legal/privacy
If you wish to exercise any privacy rights relating to data processed by Shopify, you can use their Privacy Portal:
👉 https://privacy.shopify.com
We use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze traffic.
You can control cookies through your browser settings.
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration.
However, no system is completely secure, and we cannot guarantee absolute protection.
We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Our Services are not directed to children, and we do not knowingly collect personal information from individuals under 16 years old.
If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
Depending on your country of residence, you may have the right to:
Access, correct, or delete your personal information.
Request data portability.
Object to or restrict processing.
Withdraw consent where applicable.
Opt out of marketing emails (by clicking “unsubscribe” in any promotional email).
To exercise your rights, contact us using the details below.
We may need to verify your identity before processing your request.
We may transfer, store, or process your information outside your country of residence.
When transferring data outside the UK or EEA, we use recognized safeguards such as the European Commission’s Standard Contractual Clauses or equivalent agreements approved by the UK authorities.
If you have concerns or complaints about our use of your personal data, please contact us at support@toydora.com or call us at +33423500031
If we cannot resolve your issue directly, you may contact your local data protection authority:
France: Commission Nationale de l’Informatique et des Libertés (CNIL) — https://www.cnil.fr/en/contact-cnil
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Updates will be posted on this page with the new “Last updated” date.
If you have questions about this Privacy Policy or your personal data, you can contact us at:
Company name: Toy Dora (Part of WOUT LLP)
Address: 59 Cours Maréchal Joffre, 69150 Décines-Charpieu, Rhône, France
Registration Number: OC452365
Email: support@toydora.com
Phone: +33423500031
Contact: https://toydora.com/pages/contact
Customer Service Hours (GMT+1/CET)):
Monday – Friday: 09:00 – 17:00
Saturday – Sunday: 10:00 – 15:00
We aim to respond to your email within 24 hours.